Privacy policy

Who we are

MED I (Thailand) Co. Ltd, 429/77 Premium Palace, Sukhonthasawat Road, Lat Phrao, Bangkok 10230, Thailand. This policy covers the website at medi-thailand.com. For any question about it, or to ask what information we hold about you, write to[email protected].

What we collect

We collect personal information when you choose to send it to us — for example by submitting the contact form or a product enquiry. That is your name, work email address, organisation, country, and whatever you write in your message, plus whether you ticked the consent boxes.

With each enquiry we also note which page or product you asked from and, if you arrived through a tagged link or another website, where you came from (the website's name only, never the full address). We use this to understand which of our pages lead to enquiries.

This site does not have user accounts, comments, or logins, and we do not ask visitors to create one.

How we use it

We use what you send us to answer your enquiry and, where relevant, to discuss the equipment or project you asked about. If you separately and explicitly opt in, we may also send you occasional updates about our work — that consent is always a distinct, unticked choice, never bundled into an enquiry, and you can withdraw it at any time.

We do not sell your personal information, and we do not share it for advertising.

Who else can see it

MED I (Thailand) Co. Ltd is the controller of your personal data. These providers process it on our behalf and may do so outside Thailand:

• Cloudflare hosts the site and processes technical request data such as IP addresses to serve pages and block abuse. Its Turnstile check on our forms tells people from bots.
• Zoho hosts our email, which receives your enquiry.
• Brevo delivers the enquiry email and stores your contact details so we can follow up. Newsletters go only to people who ticked the separate newsletter box.
• Google provides Google Analytics, but only if you accept analytics (see below).

Cookies and analytics

Analytics is off unless you accept it. Until you click Accept on the notice at the foot of the page, Google Analytics is not loaded, nothing about your visit is sent to it, and no analytics cookies are set. If you accept, Google Analytics records which pages you view (the page address, keeping only our campaign tags and dropping the rest of any query) and how you found us, and sets cookies named _ga and_ga_DZEPXD8WVL. We have switched off Google's advertising features for it. When you submit an enquiry we also tell Google Analytics that an enquiry happened, with the page, product and source — never your name, email, organisation or message.

You can change your mind at any time with “Cookie settings” in the footer of every page. Choosing Decline stops Google Analytics and removes its cookies.

Some of our pages embed videos hosted on Google Drive. Nothing from Google Drive loads until you click play; once you do, Google receives your IP address and browser details and may set its own cookies, whatever you chose about analytics.

We also store, in your browser only: your analytics choice (with the date you made it), and — for the length of your visit — where you arrived from, so an enquiry can say which link brought you. The arrival source is sent only inside an enquiry you submit and, if you accepted analytics, as the campaign tags in the page address above. We set no advertising cookies ourselves.

How long we keep it

• Enquiries (our email and Brevo): 12 months after our last contact with you, or sooner if you ask us to delete them.
• Newsletter subscribers: until you unsubscribe or withdraw consent.
• Google Analytics data: up to 14 months.

Your rights

Under the PDPA you may ask us to confirm what personal data we hold about you, to correct it if it is wrong, to delete it, or to stop using it for a particular purpose. Contact[email protected] and we will respond.

Changes

If we change how we handle personal information, we will update this page and the date at the top of it.